online banking Archives - High Point FCU

Your Complete Guide to Secure Mobile Banking

In response to a rise of mobile banking scams, the Consumer Financial Protection Bureau (CFPB) has published new guidance on unauthorized electronic funds transfers, or EFTs. With more people using electronic banking as a holdover from pandemic times, it’s important for consumers to be aware of its vulnerabilities and how to protect themselves from scams. Here’s your guide to secure mobile banking and how to stay safe online.

What are the risks of mobile banking?

Unfortunately, like all transactions happening over the internet, mobile banking has some built-in risks. First, hackers can break into a phone and an account with the intent of stealing money and info. Also, phishing scams that target people over the phone can lead unsuspecting consumers to share login information with scammers so they can hack away. Finally, bogus emails and messages appearing to be from your credit union can lead you to install malware on your device.

How to bank safely online

Consider using a VPN. A VPN (virtual private network) gives you a private network, even when you’re using public Wi-Fi, thus increasing your internet usage security by encrypting traffic to the VPN service provider and allowing internet traffic through a chosen trusted source.
Never share your password. Don’t share your password with anyone, and follow suggested guidelines for choosing a strong password, including alternating between uppercase letters, lowercase letters, numbers, symbols, and increased length beyond minimum requirements. Also, choose a unique password you don’t use elsewhere. Change your password if your password is exposed or becomes known by someone other than yourself.
Brush up on your knowledge of scams. Never answer a text or email that asks for account details, even if it appears to be from your credit union. Also, always be wary of unsolicited phone calls and banking alerts. Follow Olean Area Federal Credit Union on our social media pages and blog page for information on current scams. Also visit ftc.gov for the latest Consumer Alerts and up-to-date security protocols.
Protect your phone. Consider installing an antivirus app on your phone as well as a location-tracking app so you can find your phone if it gets lost. Be sure to lock your phone after using it, log out of the mobile banking app when you’re done, and always keep your phone in a safe place.

Follow the tips outlined above for secure mobile banking and stay safe!

Remembering that technology is constantly changing and improvements to security are always occurring within mobile banking applications, stay on top of industry trends and current security availabilities.

Six Reasons to Switch to E-Statements

Quick, convenient, and clutter-free, E-statements are the way to secure your account info.

Your E-statements work similarly to paper statements, except for the fact that they’re delivered electronically. At the end of each statement period, you’ll get an email from your credit union informing you that your E-statement is ready to view through the online app or another secure means. Once you access the E-statement, you’ll find it has all the information you’re used to getting with your paper statements. You can also access your E-statement by logging into your online banking account, E-teller, or app at any time throughout the month.

Here are six reasons to consider switching to E-statements.

1. Check your accounts at a glance

With E-statements, there’s no need to wait for your monthly statement to arrive in the mail. With just a few clicks, you can check your account balance at any time, anywhere, using the mobile device of your choice.

2. Clear out the clutter

Why bother with piles of paperwork when you can access your accounts digitally? It’s neater, cleaner, and helps cut down on stuff flooding your mailbox.

3. Keep your information safer

With E-statements, you’ll never have to worry about losing a paper that has confidential banking information, or mistakenly tossing it into the trash where it can be nabbed by shady peeps.

4. Monitor your accounts for fraud

When you have instant access to your accounts throughout the month, it’s a lot easier to check for signs of fraud. Plus, when you spot the fraud sooner, you can take steps to stop and fix the damage earlier, giving you a better chance of a full recovery.

5. Eco-friendly

Less paper statements means less paper waste and fewer trees getting felled for something that will ultimately be tossed. Go green for the environment with E-statements!

6. Safe and secure storage

Filing cabinets are so last century. With E-statements, you’ll never stress about misplacing your account statements again. Your online banking portal or app acts as a convenient and secure filing cabinet, storing your account statements for access as needed.

Ready to make the switch to E-statements? Signing up is easy! Just follow the instructions on our mobile app, Mobile CU, or click on this link to get started. Hello, convenience!

Technology a Necessity in Today’s World

Whether you’re trying to keep up with younger family members or you’re trying to make an appointment for a COVID vaccination, like it or not, you need to be up on the latest technology.

Some devices may still be somewhat intimidating, but digital devices have become more user-friendly over the years.

If you can yell, “Alexa!” you have the ability to get the news and weather, find out where your delivery is and, more importantly, call for help just by using your voice.

Older adults and technology usage

According to AARP , people over age 50 are using smartphones, tablets, smart speakers and wearable devices as much as adults ages 18-49. Many say they use their devices daily, mostly for social media.

Those who are not adopting technology say there is a lack of knowledge and a presence of health problems, such as hearing and vision issues. Cost is also sometimes noted as a reason for shying away from buying that smartphone or Apple watch.

Most devices that are specifically designed for older people, such as wearable fall-detection devices, are viewed as a negative stereotype for aging.

Useful products for older adults

Charlotte Yeh, the chief medical officer at AARP, says technological devices geared toward older adults should not only focus on protecting their safety, but also give them a feeling of purpose and connection, as well as a positive view on aging.

Some examples of these products include the Amazon Alexa Care Hub, created for independent living with the security of knowing you’re connected to loved ones; and the BUDDY app for Fitbit smart watches to monitor and manage fall prediction, prevention and detection, medication schedules and reminders, GPS locations and emergency notifications, all with modern style.

Some libraries and township recreation departments provide free instruction on how to use tablets and e-readers, like Amazon Kindle. Check their schedules or grab your teenage grandkids to hook you up. Technology is a necessary part of today’s world, and once you embrace it, you’ll feel less isolated and more in control of your daily life.

Financial technology

Having the ability to manage your financial accounts without going into a branch is especially important for older adults. If you haven’t already, enroll in High Point FCU’s digital banking service, and enjoy 24/7 online account access! Learn about the benefits of digital banking here.